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Privacy statement
Version 1.6 — January 11, 2021
This Privacy Statement explains how Personal Information about our (potential) customers and other individuals using our services is collected, used and disclosed by Framer B.V., Framer Inc. and its respective affiliates ("us", "we", "our" or "Framer"). This Privacy Statement describes our privacy practices in relation to the use of our websites (including any customer portal or interactive customer website) (https://www.framer.com and https://framer.cloud), our software (Framer), services, solutions, tools, and related applications, services, and programs, including research and marketing activities, offered by us (the "Services"), as well as your choices regarding use, access, storage and correction of Personal Information. It also describes how we collect, use, disclose and otherwise process Personal Information collected in relation to our Services and otherwise in the course of our business activities.
By signing up to our Services and by agreeing to our General Terms and Conditions required to use certain of our Services, you agree to the collection, usage, storage and disclosure of information described in this Privacy Statement. Our Services may contain links to other websites or services; and information practices and/or the content of such other websites or services shall be governed by the privacy statements of such other websites or services.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the statement and providing you with additional notifications of such (such as adding a statement to our homepage, in our Framer Preview app or sending you a notification). We encourage you to review the Privacy Statement whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.
Personal information collection
We only use your personal information to provide you with the Framer Application or to communicate with you about the services. With respect to any documents or information you may choose to upload to the Framer Application, we take the privacy and confidentiality of such documents seriously. We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
Doing so is appropriate to carry out your own request;
- We believe it is needed to enforce our Terms of Service, or that it is legally required;
- We believe it’s needed to detect, prevent, or address fraud, security, or technical issues;
- Otherwise protect our property, legal rights, or that of others.
Personal information you provide to us
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, we collect information when you create an account, request customer support or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, social media avatar, telephone number and photograph), company information and any other information you choose to provide.
We will not collect financial information from you (such as your payment card number, expiration date or security code). All payments to us are handled via a third party, Paddle Ltd (https://paddle.com). We refer to their Privacy Statement https://paddle.com/gdpr.
Personal information we Collect automatically when you use our services
When you access or use our Services we automatically collect information about you, including:
Log Information: We collect information about your use of the Services, including the type and version of browser, machine and device you use, access times, usage times, launches, pages viewed, debug, your IP address, the page you visited before navigating to our Services and other statistics.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Only if you have consented to this, we may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or notifications and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether a notification has been opened and acted upon. In addition, we may use third party services such as Google Analytics, Intercom, and Mode that collect, monitor and analyze these statistics to better decipher and analyze the data.
Social Sharing Features: Our Services may offer social sharing features, which let you share Framer prototypes from our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the company that provides the social sharing feature. We may (in accordance with this Privacy Statement) collect, store, and use Personal Information from other media if you use social sharing features. For more information about the purpose and scope of data collection, storage, and processing by other media in connection with social sharing features, please visit the privacy statements of the companies that provide these features.
Third Parties: We may also obtain Personal Information about you from third parties, such as LinkedIn, Facebook, Dribbble, Twitter and other publicly accessible sources.
Support and Service: When you contact us for support or other customer service requests, we can maintain records related to such requests, including any information provided by you related to such support or service requests.
Our Access to Your Content: Where permitted by law, we will only access, view, or listen to your Content (defined in section 1.2 of our Terms of Service) in limited ways. For example, in order to successfully provide you with our Services we may need to access, view, or listen to your Content to (A) respond to Feedback or support requests; (B) detect, prevent, or otherwise address fraud, security, legal, or technical issues; and (C) enforce the Terms. Our automated systems may analyze your Content using techniques such as machine learning in order to improve our Services and Software and the user experience.
Marketing or Promotional Communications: Only if you have subscribed to our newsletter, we may use your Personal Information to contact you with marketing or promotional materials and other information communications related to Framer. If you no longer wish to receive marketing or promotional communications related to us, you can at any moment in time by using the unsubscribe button in the email or emailing support@framer.com to request us to stop sending you such communications. Such a request will be processed immediately by us, but in any event within two (2) business days.
Personal information we use
In general the collected Personal Information is not stored by us for longer than three years, unless you do a prior deletion request. However, in some circumstances, we may retain certain Personal Information for other periods of time, for instance where we are required to do so in accordance with legal, tax, and accounting requirements, or if required by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required. In specific circumstances, we may also retain certain Personal Information for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
Children
In addition to the above rights, you have the right to object, on grounds relating to your particular situation, at any time to any processing of your Personal Information which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you. You also have the right to object at any time to any processing of your Personal Information for marketing or promotional purposes, including profiling for marketing or promotional purposes.
In relation to all of these rights or if you have any questions about this Privacy Statement, please send an email to compliance@framer.com.
Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavor to respond to your request within all applicable timeframes.
Privacy shield
Where Personal Information is transferred outside the European Economic Area to our affiliated companies or to third party service providers, we will take steps to ensure that your Personal Information is protected by the same level of protection as if it remained within the European Economic Area, including by entering into data transfer agreements using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the Privacy Shield. We contractually require agents, service providers, and affiliates who may process Personal Information related to the Services to provide the same level of protection for Personal Information as required under the European Union General Data Protection Regulation ("GDPR").
Framer complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Framer has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of (1) Notice; (2) Choice; (3) Accountability for Onward Transfer; (4) Security; (5) Data Integrity and Purpose Limitation; (6) Access; and (7) Recourse, Enforcement and Liability (collectively, the “Privacy Shield Principles”).
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. As further set forth in the Privacy Shield Principles, we remain potentially liable if a third party processing Personal Data received from the EU or Switzerland on our behalf processes that Personal Data in a manner that is inconsistent with the Privacy Shield Principles (unless we can prove that we are not responsible for the event giving rise to the damage). Framer is subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to any failure to comply with the Privacy Shield Principles. EU and Swiss individuals with inquiries or complaints regarding U.S. privacy practices should contact us at compliance@framer.com.
In compliance with the Privacy Shield Principles, Framer commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Framer at: support@framer.com.
Framer has further committed to refer unresolved Privacy Shield complaints to Jams ADR, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of Jams ADR are provided at no cost to you. If your complaint still remains unresolved, then you have the right to invoke binding arbitration by the Privacy Shield Panel upon written notice to Framer at: support@framer.com.
We may share Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our customers and/or users may be one of the transferred assets.
In accordance with our legal obligations and our privacy statement, we may also process Personal Information, subject to a lawful request, to public authorities for law enforcement or national security purposes. Further we may also disclose Personal Information where otherwise required by local law or regulations.
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